Payment is not due until after you have received the files from our first round of editing. We will issue an invoice after completion of the first round of editing and payment is due within 5 working days. If you return your paper for a second round of editing within 5 working days of receiving the first round, then payment can be delayed until 5 working days after receipt of the completed second round of editing.

Most of our clients pay through their instruction or by bank transfer to one of our accounts. We also accept Visa, MasterCard, Discover, American Express, Diners Club, and JCB through our secure website. We also accept Purchase Orders (bank transfers) and payments through PayPal. Fees outside China and Japan are calculated in US Dollars. How much it will cost in your local currency can be calculated through http://www.xe.com/ucc/

Edanz can provide invoices and receipts in forms suitable for institutions worldwide. As examples; in Japan 85% of our invoicing and payment is done directly with institutions. In China we issue an official “fapiao” in our own name – no indirect agency issues on our behalf.

You can place an order by completing the online quote form and uploading your file/s. If you experience difficulties completing the form, an email with your file/s attached can be sent to

Further guidance can be obtained by phoning one of our offices:

• Japan: +81-92-715-7204
• China: +86-10-6528-0877
• Hong Kong: +852-8127-7515

All Edanz staff are fluent in English.

Edanz does not edit references unless specifically requested by the author. However, while a manuscript will be edited for compliance with the correct format, Edanz editors will not alter the actual format between, for example, Harvard and Vancouver styles, if the author has used the incorrect one. However, the error will be pointed out for the author to fix. Reference library software makes this an easy job for the author. Edanz does not edit citations or references generated by reference management software such as EndNote because any changes would be overwritten if the citations or references are regenerated later.

The Edanz “Standard Service” turns around manuscripts of up to 30 pages in 3 working days. For every 30 pages over the first 30 another day is required. The Edanz “Express Service” will return up to 20 pages in one day, with another day required for every 30 pages over the first 30.

Edanz guarantees the quality of the work done by our editors. Should you have any concerns about the quality of the edited manuscript we have returned to you, please contact us by email or telephone. We will review the work we have done and respond to you about the issues you raise. The English language-editing our editors do will always improve the chances of your manuscript being accepted for publication. However, peer reviewers sometimes make negative comments about the English used in a paper, even after it has been edited by Edanz. Often, the comments will reflect a particular bias of the reviewer about how they think something should be written. This is especially so when a reviewer understands the author is not a native speaker of English. If your manuscript has not been altered after our editing, and is rejected based only or mainly on its English, we will reedit your manuscript for free. Furthermore, if we are unable to edit the manuscript to your satisfaction after it has been through two rounds of editing, we will not charge you or we will refund any fee already paid.

The English language-editing our editors do will always improve the chances of your manuscript being accepted for publication. However, we cannot edit the research content of your manuscript; this is something for peer reviewers to comment on. Therefore, while we cannot make any guarantees regarding the publication of your research, we can guarantee to get your manuscript into the best possible form for submission to a journal for peer review.

Edanz calculates editing fees based on 250 words equaling one page. Most Focus Services have a set fee. Fee guides for the different services we offer can be seen here.

Most communications with clients outside of East Asia are done in English. Staff in our China and Japan offices speak and write, Chinese, Japanese, Korean, and various European languages.

Edanz editors do whatever is necessary to bring your manuscript to a quality level that is suitable for submission to your target journal. How much work will be required, i.e., the level of editing, will depend on the condition of the original manuscript you supply to us. Thus, authors cannot choose the “level” of editing. The range of fees for any manuscript can be easily calculated from our fee schedule, and can be clearly quoted to you after your manuscript has been submitted to us.

Edanz follows a professional code of ethics and has instituted measures ensuring the confidentiality and security of the manuscripts and all documentation sent to us by our clients. All Edanz Editors, Staff and Directors sign confidentiality agreements with Edanz. Your personal information and manuscript data are never shared beyond your assigned editor and the in-house Edanz staff. A copy of the editor confidentiality agreement can be viewed here. For web security Edanz employs flagship security tools to keep your data safe on every stage of its journey. All files and data are stored on servers running the latest security hardened operating systems. We use 128 bit Public/Private key encryption for data transfers and files are password protected. Our network security staff are automatically notified of new Internet security threats and monitor the integrity of all systems.

Rewriting

Rewriting after peer review: We revise your manuscript in accord with the journal editor’s and reviewers’ suggestions. This may involve writing new text, reorganizing text, reducing word count, rewriting for a different publication type.

Development of a manuscript from a draft: from an unfinished manuscript or an outline, we develop a manuscript ready for submission.

Editing

We edit your manuscript, cover letter or other documents for correctness, clarity and conciseness line by line. If necessary we may advise you where text should be reorganised, or where important information is missing. We make sure your manuscripts meets the guidelines of your target journal, and advise you when you need to add extra information.

Edanz can receive documents of up to 10MB. However, it is always good policy to remove large graphic inserts to reduce file size. If they need to be edited, or if they would be useful as a guide for the editor, large graphics files can be sent separately.

We accept all MS Office formats. We cannot edit PDF files. If your document is in another format, please copy your text into a MS WORD document for submission. For example, a LaTex document should be copied into WORD. Our editors will ignore the LaTex formatting code.