FAQs
FAQs
Q1: Do you edit references?
Edanz does not edit references unless specifically requested by the author. However, while a manuscript will be edited for compliance with the correct format, Edanz editors will not alter the actual format between, for example, Harvard and Vancouver styles if the author has used the wrong one. However, the error will be pointed out for the author to fix. Reference library software makes this an easy job for the author. Edanz does not edit citations or references generated by reference management software such as EndNote because any changes would be overwritten if the citations or references are regenerated later.
Q2: How do I place an order?
You can place an order by completing the online order form and uploading your file/s. If you experience difficulties completing the form, an email with your file/s attached can be sent to (). Further guidance can be obtained by phoning one of our offices (Hong Kong: +852-8127-7515, Japan: +81-92-715-7208, China: +86-10-6528-0877) and speaking with an Edanz staff member.
Q3: What is the turn-around time you need to edit my document?
The Edanz “standard service” turns around manuscripts of up to 30 pages in 3 working days. For every 30 pages over the first 30 another day is required. The Edanz “express service” will return up to 20 pages in one day, with another day required for every 30 pages over the first 30.
Q4: Should I include large graphics within my document?
Edanz can receive documents of up to 10MB. However, it is always good policy to remove large graphic inserts to reduce file size. If necessary for editing, or if they would be useful as a guide for the editor. large graphics files can be sent separately.
Q5: What types of document formats do you accept?
We accept all MS Office formats, as well as Open Office. We cannot edit PDF files. If your document is in another format, please cut and paste your text into a MS WORD document for submission. For example, a LaTex document should be cut and pasted into WORD. Our Editors will ignore the LaTex formatting code.
Q6: Do you guarantee the quality of your editing?
Edanz guarantees the editing quality of the work done by our editors. Should you have any concerns about the quality of the edited manuscript we have returned to you, please contact us by email address. We will review the work we have done and respond to you about the issues you raise. The English language editing our editors do will always improve the chances of your manuscript being accepted for publication. However, peer reviewers will often make negative comments about the English used in a paper, even after it has been edited by Edanz. Often, the comments will reflect a particular bias of the reviewer about how they think something should be written. This is especially so when a reviewer understands the author is not a native speaker of English. If your manuscript has not been altered after our editing, and is rejected based only or mainly on its English, we will reedit your manuscript for free at the time it is revised for resubmission
Furthermore, if we are unable to edit the manuscript to your satisfaction after it has been through 1st and 2nd edits of our two edit cycle, we will not charge you or we will refund any fee already paid.
Q7: Do you guarantee publication of my research after editing?
The English language editing our editors do will always improve the chances of your manuscript being accepted for publication,. However, we cannot edit the research content of your manuscript; this is something for peer reviewers to comment on. Therefore, while we cannot make any guarantees regarding the publication of your research, we can guarantee to get your manuscript into the best possible form for submission to a journal for peer review.
Q8: How are your fees calculated?
Edanz calculates editing fees based on 250 word pages. Focus services are time based. Fee guides for the different services we offer are posted on our website.
Q9: Do I have to pay before or after editing?
Payment is made after you have received the files from our first round of editing. An invoice is issued 5 days after the 1st edit is sent to you, or when the 2nd edit is returned to you.
Q10: What forms of payment do you accept?
Most of our clients pay through their instruction or by bank transfer to one of our accounts. We also accept Visa, MasterCard, Discover, American Express, Diners Club, and JCB through our secure website. We also accept Purchase Orders (Bank transfers) and payments through PayPal. Fees outside China and Japan are calculated in US dollars. How much it will cost in your local currency can be calculated through http://www.xe.com/ucc/
Q11: Can you provide an invoice and a receipt for my institution?
Edanz can provide invoices and receipts in forms suitable for institutions world wide. As examples; in Japan 85% of our invoicing and payment is done directly with institutions. In China we issue an official “fapiao” in our own name – no indirect agency issues on our behalf.
Q12: What languages can you communicate with authors in?
Most communications with clients outside of East Asia are done in English. Staff in our China and Japan offices speak and write, Chinese, Japanese, Korean, and various European languages.
Q13: Can I choose the level of editing that I want?
Edanz editors do whatever is necessary to bring your manuscript to a form that is suitable for it to be submitted to your target journal. How much work will be required, that is the level of editing, will depend on the condition of the original manuscript you supplied to us. Thus, authors cannot choose the “level” of editing. The range of fees for any manuscript can be easily calculated from our fee schedule.
Q14: How do you ensure the security of my data?
Edanz follows a professional code of ethics and has instituted measures ensuring the confidentiality and security of the manuscripts and all documentation sent to us by our clients. All Edanz Editors, Staff and Directors sign Confidentiality agreements with Edanz. Your personal information and manuscript data are never shared beyond your assigned editor and the in-house Edanz staff. A copy of the editor confidentially agreement can be viewed here.
Edanz secures its networks and communications with best of breed encryption and hardened operating systems. We employ the best tools available and our systems are monitored and audited to keep your data safe during every stage of its Journey.
Q15: Which file types are accepted?
| Extension | Edit | Document to be returned |
| doc | Yes | For every original Word (.doc/.docx) file we receive for editing, we return two files: |
| xls | Yes | Addition and deletion history are not visible, comments can be inserted |
| ppt | Yes | Addition and deletion history are not visible, comments may be inserted in to slides |
| tex | Yes | Please send the source file, as well as PDF files of the manuscript including figures, tables and formulas. We will convert the source file to a MS Word (doc) file and edit referring to the PDF files. We return Tracked and Clear versions of the Word file to you. |
| No | Please send for reference purposes. If a PDF file requires editing, please convert it to an editable file type (doc/xls/ppt/tex). |
Q16: How can I review and delete track changes and comments?
For details of track changes and comments, click the following:
- MS Word 2010 users
- MS Word 2007 users
- MS Word 2003 users
- Word 2011 for Mac users
Q17: Do you issue an English editing certificate?
Edanz can issue an English editing certificate for free if you request. Some journals require authors to submit document that proves your paper was edited by native English speakers. If you need the certificate, please enter a message to the textbox in the order webform or inform us by email.
